myMD Healthcare

Privacy Policy

Your privacy is important to us. Any information provided by our customers is private and confidential. This privacy policy covers what we collect and how we use, disclose, transfer and store your information.

MYMD Healthcare Pvt Ltd. henceforth referred to as ""we", "us", "our" and its affiliates, provide their services and information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to this privacy policy, terms and conditions and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

myMD recognizes the expectations of its Users with regard to privacy, confidentiality and security of their personal and sensitive personal information that resides with myMD. Keeping personal and sensitive personal information secure and using it solely for activities related to myMD and preventing any misuse thereof is a top priority of myMD. myMD has adopted the privacy policy aimed at protecting the personal information entrusted and disclosed by You [“the Policy”]. This policy governs the way in which myMD collects, uses, discloses, stores, secures and disposes of personal information and sensitive personal data or information.

This Privacy Policy is published in compliance of provisions of the Information Technology Act 2000 and Rules notified thereunder for collection, use, disclosure and retention of Personal and Sensitive Personal Information.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

By visiting this website or using our services, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our website.

By mere use of the website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

This Policy applies only to our services and we are not responsible for the content or privacy practices on any other website to which our website links or that links to our Services. We encourage you to review the privacy policies of those other websites or services so that you can understand how they collect, use and share your information.


The Privacy Policy sets out:

  • The type of information collected from You.
  • The purpose, means and modes of usage of such information.
  • How and to whom myMD may disclose such information.
  • How will the information be retained by myMD.

1. Collection of Personally Identifiable Information and other Information

While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests. When you use our website, we collect and store your personal information which is provided by you from time to time such as your name, age, gender, email address, residential address, telephone/mobile number, blood group, medical case and other relevant information as may be required and provided.

In addition to the above, while you access or interact with the Services from any technological device which includes but is not limited to mobiles, tabs and computer system we may receive certain information, viz.:

  • The name of your internet service provider;
  • The IP address of the computer you use to access our services;
  • The operating system you are using;
  • The date and time you access our services;
  • The website address, if any, that linked you to our services;
  • Search engine, search terms and advertising clicks/actions;
  • Surveys’ responses to the extent you do not include Personal Information;
  • Your geo-location;

Information about how you interact with our Website, such as how many times you use a specific part of the Website over a given time period, the amount of time you spend using the Website, how often you use the Website, actions you take in the Website and how you engage with the Website;

Information to allow us to personalize the services and content available through the Website

Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

If you choose to buy on the Website, we collect information about your buying behaviour.

If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

2. Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; enhance service offerings, measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We use information internally to:

  • Direct our efforts for service improvement
  • Our internal training purpose and data analysis
  • For research, analysis and other business related purposes, subject to not directly disclosing any of your Personal Information

Generally, we use anonymous traffic information to:

  • Remind us of who you are in order to deliver to you a better and more personalized service;
  • Recognize your access privileges to our website
  • Track your entries in some of our promotions
  • Help diagnose problems with our server
  • Administer our website
  • Track your session so that we can understand better how people use our Website

3. Communication triggered from User’s End:

We strive to make sure that our user's experience exceeds the expectations. There are many ways to reach us i.e. via phone, e-mail, chat and other social media channels. Once you initiate a communication from your end, to help improve our Service etiquettes to you, we may catalogue your contact information and correspondence details for later references. This eventually will also enable us to track the responses you provide to us as a feedback for our e-mails and also the number of visits that you as a user make to our website. This methodology will help us to improve our Services from a customer delight stand point.

4. Sharing of personal information

The personal information collected by myMD shall not be disclosed to any other organization except where:

  • the disclosure has been agreed in a written contract or otherwise (e.g. electronic consent) between myMD and you, wherever necessary.
  • or where myMD is required to disclose the personal information to a third party on a need-to-know basis, provided that in such case myMD shall inform such third party of the confidential nature of the personal information and shall keep the same standards of information/ data security as that of myMD.
  • myMD also outsources the processing of certain functions and/or information to third parties and may disclose your personal information to such third parties to carry out the agreed functions.
  • myMD ensures that the third parties shall also provide the same level of protection as offered by myMD to protect your personal information with appropriate security measures and prohibit them from using your personal information for their own purposes or from disclosing your personal information to others.
  • myMD reserves the right to disclose any personal information in myMD custody if myMD is compelled to do so by a court of law or requested to do so by a governmental entity or if myMD determines it is necessary or desirable to comply with the law or to protect or defend myMD rights or property.

6. Notification and Consent

IT Act 2000 requires your express consent for collection, use or disclosure of your sensitive personal information. By accepting this policy electronically you have given your express consent to the terms and conditions embodied herein. You may, at any time, subject to legal or contractual restrictions and reasonable notice, withdraw your consent.

All communications with respect to such withdrawal or variation of consent should be in writing and addressed to the Privacy Officer at

In case you do not provide consent or withdraw your consent at a later stage, myMD shall have the option of not providing you the services for which the said information was sought including termination of contract between you and myMD.

On termination of your relationship with myMD or withdrawal of consent, all personal and sensitive information will be retained for the period so required as per the retention policy of myMD or as per law.

5. What security procedures are in place to protect information from loss, misuse or alteration?

To protect against the loss, misuse and alteration of the information under our control, and to comply with Rule 8 of IT Rules, 2011 (Reasonable security practices and procedures and sensitive personal data or information), we have in place appropriate physical, electronic, technical, operational and managerial procedures.

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Our servers are accessible only to authorized personnel and your information is shared with respective personnel to complete the transaction and to provide the Services requested by you.

Although we will endeavor to safeguard the confidentiality of your sensitive personal identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. No such measures are competent enough to safeguard your Personal Information in a complete 100% way. Hence, you are also encouraged to take steps to prevent your Personal Information from being misused by logging off after using a shared computer, choosing a robust password , not sharing the password with anyone and changing it periodically. We in no way can are to be held responsible for the unauthorized use of your Personal Information or for any suspicious activity on your account. By using our Website, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

6. Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you is not responsible for the privacy practices or the content of those linked websites.

7. Choice/Opt-Out

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

If you want to remove your contact information from all lists and newsletters, please visit unsubscribe.

If you have any questions about this Policy, or any concerns or complaints with regard to the administration of the Policy, or if you want to know more about the personal or sensitive information that myMD maintains about you, you may write to or submit a request in writing for access to

8. Advertisements on

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

10. User declarations:

  • I understand and have the knowledge that Personal Information is being collected.
  • I understand and have the knowledge of the purpose for which my Personal Information is being collected.
  • I understand and have the knowledge of the indented recipients of the information.
  • I understand that I have the option not to provide the data or information sought to be collected by MyMD and the Website.
  • I understand that I also have an option (while availing the services of MyMD, Website or otherwise) to withdraw my consent given earlier to MyMD and understand and accept that such withdrawal of the consent shall be sent in writing and in such case MyMD shall have the option not to provide the services for which the said information was sought at its discretion.
  • I read and have understood this Privacy Policy and all other policies governing the usage of the Website.

Applicable Law and Jurisdiction

These Terms and Conditions and your use of this website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Kolkata.