myMD Healthcare

Return & Refund Policy

Medicine and other medicinal items

At myMD, we do our best to ensure that you are completely satisfied with our products and medicines. Every time you visit our store or make an online purchase, we ensure that deliver correct medicines/items in the right/undamaged condition.

Nevertheless, we understand that returns may be necessary in some cases and we are happy to offer you happiness when you are not fully satisfied with the purchase and want to return back the incorrect or damaged products to us. You may return the ordered item(s), or any item(s) included in the order, after receiving your order from our delivery person or store within the next 48 hours.

Please note: 'Returns Policy’ may vary depending on the specific nature of the products.

Items are eligible for a return exclusively under the following circumstances.

  • Product(s) delivered do not match the order: This would include items delivered that are different from what the customer ordered.
  • Product(s) are returned in original packaging i.e., uncut strip, with labels, barcode, price tags, original serial no. etc.
  • Product(s) were delivered in damaged/non-working condition.
  • Product(s)/medicines(s)/bottle(s) are unused. Opened medicine strip(s)/bottle(s) are not eligible for returns.
  • Product(s) have missing parts or accessories or different from their description on the product page.

For purchases done through stores or online, the customers are directed to check the items at the time of delivery or taking the handover of the products. Any defect in the item/packaging bought for refund or return at a later stage will not be entertained.

Certain categories of products are not eligible for return

Categories Type of products
Temperature controlled medicines Vials, Injections, Pen-fills, Vaccines or other products or specialty medicines cold storage
Baby Care Breast Pumps, Diapers, Ear Syringes, Wipe Warmers, Bottle Nipples
Food and Nutrition Health supplements and drink
Healthcare device Glucometer Lancet, Healthcare Devices, Surgical, Health Monitors
Sexual Wellness Condoms, Fertility Kit, Lubricants, Pregnancy Kit
Personal Care Oral Care (Toothbrushes, toothpastes, mouthwashes etc); Feminine Hygiene (Sanitary Pads, Panty Liners, Menstrual Cups etc.); Shaving and Hair Removal (Men’s Shaving – Razors, Blades, Shaving Foams, Brushes etc.; Men’s Beard Care – Beard Oil, Beard Serum etc.; Women’s Hair Removal – Wax Strips, Creams, Razors etc
Family Nutrition Infant Baby Food, Toddlers’ and Kids’ Health Drink
Vitamin and Mineral Supplements Core Letter Vitamins, Multi-Vitamin
Health Care Product Ayurveda Products, Pain Relief Products, Herbal Supplements, Medical Supplies, Adult Diapers, COVID masks (N95, surgical masks and others if unpacked)
Others Any wearable (COPD vest, bandages, bandage, knee caps) and any item (solid, gel, aerosol) which may have been partially used

myMD team facilitates processing correct medicines as per order and prescription and strives to service the medicines and other medicinal products in right conditions/ without any damage.

myMD has a NO REFUND policy, all sales are final, prices for the Goods and/or Services will be set out in the applicable order. The customer can claim an exchange or return as per the return and refund policy stated above.

Any and all other queries shall be entertained as per the discretion of the Management.

Aarogya Bandhu Subscription and other Membership Subscriptions and packages

Under myMD’s Arogya Bandhu and other subscriptions /packages, membership fees and service fees are non-refundable, non-cancellable, non-returnable. If a patient desires to reschedule her/his service appointment for an earlier or later date, a service appointment may reschedule with 48 hours prior intimation from end of subscriber/Patient.

Any and all other queries shall be entertained as per the discretion of the Management.

Applicable Law and Jurisdiction

These Terms and Conditions and your use of this website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Kolkata.